COVID-19 Patient and Visitor information

At Franklin Hospital, your safety and wellbeing are our top priority. New Zealand has adopted the COVID-19 Protection Framework (traffic light system) effective from 1 December 2021. As Auckland is in the red traffic light system, we have adjusted our visitor and patient policies to reflect these changes. At all times, our nurses and specialists will adhere to strict hygiene and infection prevention control according to Ministry of Health Covid-19 protocols. These measures are for staff and patient safety and we appreciate your understanding and co-operation.

We require that all patients coming into Franklin Hospital will have a swab 72 hours before admission and provide a negative COVID-19 test result prior to admission.

The following criteria MUST be met prior to presenting for your surgery/procedure

You are well upon entering the hospital and you do not have any respiratory infection symptoms which include any of the following: cough, sore throat, shortness of breath, head-cold symptoms (runny nose, sneezing), loss of sense of smell or a fever.

You have not returned from any overseas country within past 14 days or work in a managed isolation facility or are self-isolating.

You have not had close contact with someone who has the above travel or work history within past 14 days.

You have not had close contact with someone with current confirmed or probable COVID-19 or other respiratory infection in the last 14 days.

Process for being admitted

If you are coming to Franklin Hospital you can be dropped off at the main entrance and present to the screening booth located in the main level 1 reception. Here you will be asked some screening questions before you are allowed to enter the pre-admission area. You will also be asked to show evidence of your negative COVID test result.

You will be asked to sign in using the QR code and manual register.

You will be required to wear a mask in all areas of the hospital.

Visitor Info

Our visitor policy is designed to keep our hospitals safe for everyone. Patients staying overnight can have one designated visitor for the duration of their stay. 

All visitors must have evidence of a negative Covid-19 test.

Visitors who are unwell or are displaying any COVID symptoms or have recently been exposed to a COVID-19 positive person will not be allowed into our hospital.

All visitors must wear a mask at all times and practice good hand hygiene while in the hospital.

Further Information

The Government’s official COVID-19 advisory website offers a comprehensive and reliable information resource at


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