Please report to reception on level 1 to begin admission and confirm payment arrangements. You will then be escorted to the admission unit, where a nurse will review your admission paperwork and prepare you for your procedure. A member of your family can remain with you. You may discuss any questions, concerns and personal needs during this time. Please let the nurse know if you require any additional cultural, spiritual or emotional support. The team at the hospital, including your surgeon and anaesthetist will plan your care with you.

Your medical care while you are in the hospital is the responsibility of your surgeon, while your nursing care will be provided by our team of nurses. Franklin Hospital does have the service of a local doctor within the hospital, however we expect your surgeon to maintain contact with you during your stay. This may be via virtual or actual visits. Should the need arise, we also expect your surgeon to be available by telephone or to attend the hospital to provide further prompt specialist assessment or additional medical treatment. In the case of a medical emergency, we will call your surgeon and you may be transferred to an emergency, coronary or intensive care service.

Section 29 medication – These are medications that your surgical team may wish to prescribe for you that have not been submitted for Medsafe approval, but are used safely in other countries. We are required to provide Medsafe with both yours and the prescribers name.

Facilities for patients who stay overnight include an ensuite bathroom, WiFi, smart TV in an individual or shared room. Please note, our meals have been designed by a chef and reviewed by a dietician to ensure they are appetising, nourishing and meet your specified dietary requirements.